Unisonic Posted February 10, 2014 Share Posted February 10, 2014 I bought a brand new Lexus last year. A day after I bought it my wife noticed that the trunk was off center. At the moment I thought that perhaps during the manufacturing process the trunk was not installed correctly. No big deal. When I took the car in for other small issues a different Lexus dealer said that it was not a warranty issue because the body shop that inspected the vehicle noticed that the bumper had been "heavily buffed" which meant that at some point the car had been bumped in the rear. The trunk they found out was not off center but the bumper frame had to be moved outward. I am livid and was clearly taken advantage off. Does anyone have ideas on what to expect from the dealer. They claim they don't know how that could have happened. Thanks in advance for your posts. 1 Quote Link to comment Share on other sites More sharing options...
sktn77a Posted February 12, 2014 Share Posted February 12, 2014 You need to go back to the selling dealer - they should have a record of any "pre-delivery inspections/adjustments". Quote Link to comment Share on other sites More sharing options...
Unisonic Posted April 22, 2014 Author Share Posted April 22, 2014 The dealer in question is Stevinson Lexus and they are unwilling to accept any responsibility. Since my last post they asked me to take it to my local dealer and the dealer stated that there was moire damage done to my car than they had originally stated. Now Stevinson Lexus is saying that if there was such great damage there was no way they would have missed it. I noticed the issue within 24 hours. One would have to assume I sleep waked crashed my car and had it fixed and painted and back in bed before I woke up. It is quite alarming that you can buy a used car pay a new car price and be able to get away with it without disclosing it. The general manager did tell me that their guys were so good that I would have never been able to tell they fixed it. What does that say. To make matters worse, I understand by talking to an attorney that Colorado is the only state that requires the buyer to pay for the attorney fees for both sides of the lawsuit. They know they got by the b**ls and will not let go. It is an awful feeling let me tell you. Quote Link to comment Share on other sites More sharing options...
sktn77a Posted April 22, 2014 Share Posted April 22, 2014 Call Lexus Corporate. Tell them what has happened and ask them to contact the SELLING dealer. Somewhere, there should be a record of exactly what happened. You did buy the car new? Quote Link to comment Share on other sites More sharing options...
pj8708 Posted April 27, 2014 Share Posted April 27, 2014 Call Lexus Corporate. Tell them what has happened and ask them to contact the SELLING dealer. Somewhere, there should be a record of exactly what happened. You did buy the car new? Hi sktn77a and welcome to the Lexus Owners Club. Below is a link to the direct Lexus trouble for trouble. If you bought that car new and the purchase documents you have includied the oddomoter statement. Also make the dealer, through your contact with Lexus, funish a clear title to you. It is almost beyond belief that they wouldn't fix this problem right away. Paul https://lexus2.custhelp.com/app/ask Quote Link to comment Share on other sites More sharing options...
LEX-SV Posted May 3, 2014 Share Posted May 3, 2014 Any news on this troubling situation with the new Lexus? Quote Link to comment Share on other sites More sharing options...
dkimlexus Posted September 25, 2015 Share Posted September 25, 2015 that is not cool. sorry to hear about that. Quote Link to comment Share on other sites More sharing options...
pj8708 Posted September 26, 2015 Share Posted September 26, 2015 Jose, Have you been able to make any progress with your situation? Let us know. Paul. 1 Quote Link to comment Share on other sites More sharing options...
Unisonic Posted April 7, 2017 Author Share Posted April 7, 2017 Thank you for all the replies. Sorry it took this long to reply, but I wanted to answer. i did send a long letter to corporate. They told me they wasn't anything they could do. Not the experience one would anticipate from a luxury new car dealer AND a luxury car manufacturer like a Lexus. It is a horrible feeling driving around in a car you bought new and having that feeling of being conned. Thanks again. Quote Link to comment Share on other sites More sharing options...
lenore Posted April 7, 2017 Share Posted April 7, 2017 I would file a complaint with the Attorney General of your state. That is fraud. Then I would contact the local media (TV and otherwise and see if they are interested in the story) 1 Quote Link to comment Share on other sites More sharing options...
sktn77a Posted April 8, 2017 Share Posted April 8, 2017 This is bullsh_t. Probably too late to do anything now, but if the car was brand new, then you were defrauded and a letter to your Attorney General naming the dealer in question and copied to Lexus USA and the local TV stations is in order. Quote Link to comment Share on other sites More sharing options...
lenore Posted April 8, 2017 Share Posted April 8, 2017 Oh man just noted the original post was three years ago...Probably a waste of time now. Quote Link to comment Share on other sites More sharing options...
Maison Posted June 15, 2017 Share Posted June 15, 2017 Yeah, probably useless now to post, but so I just recommend to always do business only with trusted company with good reviews. There is plenty of those dealers/leasing companies like DSRLeasing, that you can check in the internet and avoid further issues. Quote Link to comment Share on other sites More sharing options...
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