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Arm Rest - Drivers Door

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My armrest (Drivers Door) on my 2004 RX330 has an indent where my left elbow rests, and it never pops back to the original shape.

I took it in to Lexus (Valencia, CA) for the 1000 mile yesterday, and they told me that the door was not meant to be an armrest???? I am not talking about the part of the door up by the window, I am talking about the part of the door with the padding, down by where your leg is.

Does this sound right???

They told me that the door padding is not a memory membrane, and will not go back to the way it was.

Now there is a big dent in the door panel where my elbow goes(provides no cusion), and it never comes back to shape.

Anyone else have this problem???

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