rac1919 Posted November 13, 2010 Share Posted November 13, 2010 I am 3 months into my lease on 2010 IS 250C. I wiped my nav monitor screen (used non-chemical LCD wipe) but must have had dirt on screen/cloth as nav screen scratched - thought was smudge but realize anti-glare coating is scratched off. Small fingerprint size blemish but with top down spot is horribly noticeable. Did not realize screen had such fragile anti-glare coating (and why is it in a convertible??). Dealer said my problem - bumped it up to Lexus corporate and so far they are only willing to throw in token $$ assistance to replacing entire (costly) nav unit. I can't believe screen can't be repaired/replaced. I intend to continue "discussion" with corporate. Any advice as to this problem? Replacing the entire unit to correct screen blemish is insane. My first Lexus (after 30 years Honda/Acura) and am ?? my purchase... Quote Link to comment Share on other sites More sharing options...
SW03ES Posted November 15, 2010 Share Posted November 15, 2010 I mean...its a sensitive electronic and you need to be careful with it. With touch screens its a balancing act between making them rough and tough, and making them responsive to touch inputs. I don't see how Lexus can have any responsibility for you scratching your screen with a cloth. You may want to try a very fine plastic cleaner like Plexus and see if you can repair the mark...maybe talk to a professional detailing shop and see if they have any ideas. Otherwise, PM user dcfish he sells nav screens and units... Quote Link to comment Share on other sites More sharing options...
rac1919 Posted November 16, 2010 Author Share Posted November 16, 2010 I mean...its a sensitive electronic and you need to be careful with it. With touch screens its a balancing act between making them rough and tough, and making them responsive to touch inputs. I don't see how Lexus can have any responsibility for you scratching your screen with a cloth. You may want to try a very fine plastic cleaner like Plexus and see if you can repair the mark...maybe talk to a professional detailing shop and see if they have any ideas. Otherwise, PM user dcfish he sells nav screens and units... Quote Link to comment Share on other sites More sharing options...
rac1919 Posted November 16, 2010 Author Share Posted November 16, 2010 I mean...its a sensitive electronic and you need to be careful with it. With touch screens its a balancing act between making them rough and tough, and making them responsive to touch inputs. I don't see how Lexus can have any responsibility for you scratching your screen with a cloth. You may want to try a very fine plastic cleaner like Plexus and see if you can repair the mark...maybe talk to a professional detailing shop and see if they have any ideas. Otherwise, PM user dcfish he sells nav screens and units... Thanx for the help. I purchased a screen protector - it looks much better and (hopefully) will prevent me from creating further problems. I do use many different types of touchscreens at my business and never had encountered this problem previously. I would urge the manufacturer to consider making their product more resistant to wear/tear, especially one which will be literally exposed to the outside world... Quote Link to comment Share on other sites More sharing options...
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