North Miami/customer Service Shortfalls

[Bloody TOOMBS]

ANGRY,*BLEEP*ED, Whatever you want to call it is how I feel right now. I purchased a 2006 "CPO" GS430 from Lexus of North Miami... actually flew 700 miles to pick up the car on a Friday afternoon. (Closest one in the color/leather she wanted) So I get down at 7:30 go thru all the paper work and BS...Paid CASH for the car. Was sold as a CPO but did not have 1. Spare Key 2. rear view mirror was flaking 3. Side view mirror was not operable. NM tells us that since it is a CPO the local lexus dealer will take care of these problems. Kinda like an IOU. So we stay aggravated about that issue for a month calling every day. Finally get these problems fixed. SO IM HAPPY AT this point only to be disappointed again. Find out the rear parking sensors do not work, b/c the rear bumper was repainted. NM did not tell us this... fight with them another month to get it taken care of and have to get the customer service involved. At this point customer service is 4.0 Get the rear bumper painted and am told the front was repainted as well. In taking a close detailed look, I notice tape on the head light, overspray paint on the black honey comb and trim pieces around the fog lights. Also paint on the chrome lexus logo trim. Paint has flaked off the front bumper. I took pictures...detailed pictures and sent them to Elias at Customer Service... My Fiance` was told that everything would be taken care of only to find out that it wasnt. Its been one of those deals that Ive been told one thing one week and another the next week. My Complaint is North Miami sold a LEXUS CAR as A CERTIFIED PRE OWNED CAR!!!!!!! When they never did the certification 161 point inspection on the car. The Lexus CPO overview states and I quote "Every Lexus Certified Pre-Owned Vehicle must pass a comprehensive 161-point inspection by a Lexus-trained technician. If any discovered flaws cannot be repaired to Lexus standards, the vehicle will simply not be certified." This is the excerpt about the RECONDITIONING "Lexus Certified Pre-Owned Vehicles must be in like-new condition. That means using only certified Lexus parts for any necessary mechanical repairs, performing paint and surface restorations to meet Lexus standards, and thoroughly cleaning and detailing each vehicle to bring out its true beauty. THIS IS A LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THESE REPAIRS WERE NOT to Lexus Standards. I have studied Toyota and their quality standards with manufacturing. THIS IS NOT TOYOTA OR LEXUS QUALITY!!!!!!! I am being told that Lexus of North Miami will not fix the car to comply with Lexus Procedures, Standards and Quality. I will make it a priority and do whatever it takes to make sure that this material is posted on every Lexus/Toyota/Lexus North Miami Web Site to let people know what kind of lies and unfulfilled promises I have been exposed to. I WILL NEVER BUY A LEXUS AGAIN IF MY CAR IS NOT TREATED AS IT SHOULD.

[RX in NC]

Contact the Florida Attorney General's Office, Consumer Complaints Division, and submit a case against this dealership with all details and documentation as you described them here. You may be able to do this on-line, or the Attorney General's Office may have to send you the correct forms. Either way, be sure to do this. It works, and it forces the dealership to have to deal not only with you, but with their State Attorney General's Office. It reflects poorly against their record and they typically jump right on these complaints in order to keep the negative publicity to a minimum....

[Bloody TOOMBS]

Contact the Florida Attorney General's Office, Consumer Complaints Division, and submit a case against this dealership with all details and documentation as you described them here. You may be able to do this on-line, or the Attorney General's Office may have to send you the correct forms. Either way, be sure to do this. It works, and it forces the dealership to have to deal not only with you, but with their State Attorney General's Office. It reflects poorly against their record and they typically jump right on these complaints in order to keep the negative publicity to a minimum....

Didn't think of that... Will do. Thanks for the reply.