Sign in to follow this  
joepattie

Pricing Policy For Part And Service

Recommended Posts

Dear Mrs. Woodford:

Thank you for contacting Lexus Customer Satisfaction. Your concern is important to Lexus, and we appreciate the time you have taken to share your thoughts.

We are sorry to hear of your navigation update pricing concerns with Crown Lexus. All Lexus dealerships are independently owned and operated and establish their own pricing for parts and labor. You may consider contacting the dealer Customer Satisfaction Manager or Service Manager at your specific dealership to discuss your concern. Please let us know if you would like us to contact the dealership on your behalf to ask that they contact you to discuss this matter. We apologize for any inconvenience this may cause you.

If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.

Sincerely,

Stefanie Oda

Lexus Customer Satisfaction

Share this post


Link to post
Share on other sites

Dear Mrs. Woodford:

Thank you for contacting Lexus Customer Satisfaction. Your concern is important to Lexus, and we appreciate the time you have taken to share your thoughts.

We are sorry to hear of your navigation update pricing concerns with Crown Lexus. All Lexus dealerships are independently owned and operated and establish their own pricing for parts and labor. You may consider contacting the dealer Customer Satisfaction Manager or Service Manager at your specific dealership to discuss your concern. Please let us know if you would like us to contact the dealership on your behalf to ask that they contact you to discuss this matter. We apologize for any inconvenience this may cause you.

If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.

Sincerely,

Stefanie Oda

Lexus Customer Satisfaction

blink.gif

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this