Larry Dreher Posted January 22, 2009 Share Posted January 22, 2009 Here's the short story... My wife drives a 2000 RX300 with 115K miles on it. We bought this used last summer at 105K miles from the original owner. When shopping for a car I was looking for a one owner car that had been well maintained. Last week her oil light went on and two miles later the car stopped running. (Ya, I know she should have stopped driving when thje light went on.) It was towed to the Lexus dealer where they diagnosed sludge and indicated I needed a new engine. My heart sank. After researching the problem, I found that Lexus had agreed to cover this issue for cars up to 8 years old and mine was 8 years and 6 months. I envisoned an ugly battle to try to get something covered but to my surprise I just got a call back from the dealer. He showed the car to a local Lexus rep who happened to be in for another reason and they agreed to cover the engine replacement fully. They are even providing a loaner. I couldn't be happier. They have managed to turn a bad situation into a positive customer service experience. They could have lost me as a customer for life but instead a lexus/toyota car will be on my short list (with Honda) for my next new car purchase. I know you hear lots of horror stories on a forum like this and I just wanted to contibute something positive. Quote Link to comment Share on other sites More sharing options...
BillyShaft Posted January 22, 2009 Share Posted January 22, 2009 Wow. Great story! You are right, great treatment like this rarely gets posted and these guys deserve the praise. Why don't you post the dealer and service advisor names? Quote Link to comment Share on other sites More sharing options...
Larry Dreher Posted January 22, 2009 Author Share Posted January 22, 2009 Why don't you post the dealer and service advisor names? I will... assuming everything else goes fine. I don't want to jinx myself just yet ;) Quote Link to comment Share on other sites More sharing options...
BillyShaft Posted January 22, 2009 Share Posted January 22, 2009 Why don't you post the dealer and service advisor names? I will... assuming everything else goes fine. I don't want to jinx myself just yet ;) Gotcha Welcome to LOC, by the way! Quote Link to comment Share on other sites More sharing options...
Chuckl Posted February 15, 2009 Share Posted February 15, 2009 I had the opposite result--a 05 330 RX with only 16k on the dial was not covered. See my seperate line on engine sludge in the 330. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.