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Larry Dreher

2000 Rx300 - Oil Gel But Happy Ending

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Here's the short story...

My wife drives a 2000 RX300 with 115K miles on it. We bought this used last summer at 105K miles from the original owner. When shopping for a car I was looking for a one owner car that had been well maintained. Last week her oil light went on and two miles later the car stopped running. (Ya, I know she should have stopped driving when thje light went on.) It was towed to the Lexus dealer where they diagnosed sludge and indicated I needed a new engine.

My heart sank. After researching the problem, I found that Lexus had agreed to cover this issue for cars up to 8 years old and mine was 8 years and 6 months. I envisoned an ugly battle to try to get something covered but to my surprise I just got a call back from the dealer. He showed the car to a local Lexus rep who happened to be in for another reason and they agreed to cover the engine replacement fully. They are even providing a loaner.

I couldn't be happier. They have managed to turn a bad situation into a positive customer service experience. They could have lost me as a customer for life but instead a lexus/toyota car will be on my short list (with Honda) for my next new car purchase. I know you hear lots of horror stories on a forum like this and I just wanted to contibute something positive.

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Wow. Great story!

You are right, great treatment like this rarely gets posted and these guys deserve the praise.

Why don't you post the dealer and service advisor names?

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Why don't you post the dealer and service advisor names?

I will... assuming everything else goes fine. I don't want to jinx myself just yet ;)

Gotcha

:cheers:

Welcome to LOC, by the way!

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I had the opposite result--a 05 330 RX with only 16k on the dial was not covered. See my seperate line on engine sludge in the 330.

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