Darren Y. Posted August 12, 2008 Share Posted August 12, 2008 z Quote Link to comment Share on other sites More sharing options...
IS_Willie Posted August 12, 2008 Share Posted August 12, 2008 I just got a email from my lexus dealer today that is as follows:/quote/ Hi C********, I regret to tell you a bad news. The vehicle we ordered for Brian is missing from the system, which means I will have no vehicle for him for August delivery.... My manager couldn't figure out why it is missing. To compensate your inconvenience, we have assigned a new 2009 model IS250awd for Brian and the vehicle will arrive early October. Sorry for the inconvenience and appreciate your understanding. Nelson /end quote/ I am very very angry, I ordered this car a few months ago and asked them to deliver it now because we were going on vacation. Now, 8 days before our scheduled pick up he tells me this. Brian, my brother who is going to University in August needs a car and now he is not able to get it! Does anyone have any advice on what to do? Does anyone know what changes there are going to be in the 2009 IS? Thanks for the advice. It sounds to me, based on your time crunch, that your best bet would be to go down, pick out an IS on his lot that is closest to what you ordered, and require a hefty discount for your inconvenience. Quote Link to comment Share on other sites More sharing options...
mr_raider Posted August 12, 2008 Share Posted August 12, 2008 Damn, I drove a used 83 Celica when I was in Univerisity. Lucky Brian Quote Link to comment Share on other sites More sharing options...
raymsixsix Posted August 13, 2008 Share Posted August 13, 2008 I agree with Willie. Turn it to your advantage Quote Link to comment Share on other sites More sharing options...
Darren Y. Posted August 13, 2008 Author Share Posted August 13, 2008 *ed* Quote Link to comment Share on other sites More sharing options...
SW03ES Posted August 13, 2008 Share Posted August 13, 2008 Its not really a breach of contract, you put down a refundable deposit, they're not contracted to deliver anything. When I ordered my car way back when they ordered the wrong interior color. People screw things up...thats life. Call around to some other dealers and see what they have, but right now 08s are going to be hard to find... Quote Link to comment Share on other sites More sharing options...
tex2670 Posted August 13, 2008 Share Posted August 13, 2008 What's worst about this is that the guy didn't have the stones to call you and tell you personally. I'd make a big stink with the GM. See if you can get yourself a better deal. Quote Link to comment Share on other sites More sharing options...
tex2670 Posted August 13, 2008 Share Posted August 13, 2008 The weird thing is that our ES's order was placed without problem and is already ready for pickup, but the IS was completely missing. Missing? It's not a tube sock, it's a $35k car. Those don't just go "missing" in transit. Quote Link to comment Share on other sites More sharing options...
SW03ES Posted August 13, 2008 Share Posted August 13, 2008 The guy just never submitted the allocation correctly... Quote Link to comment Share on other sites More sharing options...
IS_Willie Posted August 14, 2008 Share Posted August 14, 2008 If you are dead set on the one you originally ordered, then I think your request for a loaner until your car arrives is not out of line... however, you ordered a base model IS. It's not like you ordered some combination of color/accessories that cannot be found. I would think that the dealer would at least offer to hunt around at other dealerships to find what you want for immediate delivery to your home, for the trouble they have caused. As SW03ES correctly stated, mistakes can be, and frequently are made in life. IMHO, I think that you should swallow the feelings of victimization, and go at the dealer with possible solutions. Let them know that you feel that they need to make it right, but also offer your suggestions for what they can do to accomplish that for you. Also, be sure to make contact with the Customer Satisfaction Rep. at the dealership. They are there to make sure that the customer is happy, and, at least at my dealer here in So Cal, they do a spectacular job. Then, if you still do not get satisfaction, you can always elevate to the corporate level. It is really in the dealerships best interest to do what they can to make sure you are happy. They are BIG on repeat customers, as well as word of mouth referral. Good luck to you! Quote Link to comment Share on other sites More sharing options...
IS_Willie Posted August 14, 2008 Share Posted August 14, 2008 Missing? It's not a tube sock, it's a $35k car. Those don't just go "missing" in transit. I think that what was meant was, the order is missing from the system on the computer. In other words, the order never even went in. Quote Link to comment Share on other sites More sharing options...
Darren Y. Posted August 14, 2008 Author Share Posted August 14, 2008 Thanks for the replys guys, really appreciate it. I will be talking to him about this soon and i'll keep you guys posted on the latest updates. Thanks again!! ^_^ Quote Link to comment Share on other sites More sharing options...
Darren Y. Posted August 19, 2008 Author Share Posted August 19, 2008 Hey everybody! I just wanted to let you guys know that we have resolved this issue without any problems, I am very impressed with the way Lexus dealt with this matter! Quote Link to comment Share on other sites More sharing options...
Lexusfreak Posted August 19, 2008 Share Posted August 19, 2008 Good to hear the issue has been resolved Darren. B) Quote Link to comment Share on other sites More sharing options...
SW03ES Posted August 19, 2008 Share Posted August 19, 2008 Thats great! Glad its resolved. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.