Jump to content

Dealer Mistake


Recommended Posts

Greetings to all! This is my first post... and its a negative one! I own a 06 GS430. Great car! Took the care in to Lexus of Jacksonville for the 20K service. They did a courtesy wash... OH OH! They sprayed something on the wheels that ruined them! The wheels were almost "bleached white". Typical Lexus fashion, they took the car to the detail show and polished them. Now, everytime the vehicle is washed, the same thing appears on the wheels. I'm going to contact them tomorrow. Hopefully... Lexus will take care of the problem.


Link to comment
Share on other sites

You've learned a valuable lesson. NEVER let the dealer wash or detail the car again.

The wheels are etched by the chemicals in the cleaner, make the dealer replace them at no cost to you. When they "polish" them they're simply using a high oil glaze on them which is hiding the etching, that is until you wash the car again and the glaze washes off.

Link to comment
Share on other sites

I am in complete agreement with SWO3ES. Never let the dealer or anyone else for that matter detail, wash or wax your car. Especially the dealer!!! They use the same grimey towel on dozens of cars, hire the cheapest labor they can, and use the most generic cleaning chemicals on cars. I emphatically request everytime I visit the dealer, DO NOT CLEAN THE OUTSIDE OR INSIDE OF MY CAR.

I would assertively and persistantly request that they just replace the rims. If they say there is nothing wrong with them, then they shouldn't have any problem with swapping them for another set off the lot then.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...