seohenning Posted January 2, 2007 Share Posted January 2, 2007 I just wanted to make a few comments about New Country Lexus located in Latham NY. I recently took my IS250 AWD up for an oil change (see my oil change post for more info). Long story short they left the hood open when I picked the car up. I later called and spoke with someone about that just to let them know that this could be an issue for others, I didn't really care about putting the hood down. They were pretty upset that this happened and extended a comp for my next service, I wasn't expecting anything but an apology and I was really impressed with this. The next related problem occurred when I walked out of my house that same night and noticed a 3 inch dent in the side of my front passenger quarter-panel (behind the wheel well and in front of the door). :chairshot: I was extremely upset as you can imagine and since I always park in open lots far away from other cars and park at my office next to a curb on the passenger side I figured out that this dent probably happened during the oil change. I called to see if the dealership and spoke to a service rep to see if they had cameras and could have possibly caught it on tape (they didn't) he then told me a number for the dent wizard (again not really happy at this point). So later that day I get a call from the manager calls who wants to know what had happened and I explained my story. He said he couldn't prove that it didn't happen at the dealership but it seemed like it might have and that he wasn't going to squabble over a $100 fix so he said bring the car in and they would take care of the damage! :D I am extremely satisfied with the way they have handled these two issues and will definitely keep buying my cars from this dealership, I recommend anyone else in the upstate NY area to get their car there as well! Let's just hope this is the last of the issues! Quote Link to comment Share on other sites More sharing options...
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