Larry ES Posted December 9, 2006 Share Posted December 9, 2006 Hi all, Coming back for more advice. If you recall, we purchased a brand new ES350 with 25 miles on it on 12/2 evening. I don't usually purchase vehicles evening/night simply because I can inspect it thoroughly. My mistake thinking it is a Lexus so it should be in "perfect" condition. The next door, when I was inspecting the vehicle, I have noticed scratches at 8 different areas, a spot with different paint color (mine is golden almond and the spot looks like Amber), 3 areas with paint chip and nick that needed to fix and repaint. The trunk doesn't open. Long story short, I brought the ES for my wife as a gift and so far she has driven 15 miles and it spends more time at the dealership than with us. A brand new Lexus requires 4 days of body works and the dealership's service department is not very customer oriented. We felt that we have made a mistake in getting a Lexus (family members keep insisting we get a LExus, not an Acura or Infiniti, because of the quality of Lexus and customer service). So far, we have none. I took the first step by writing to the sales consultant who sold us the ES a week ago. We are not asking for or looking for anything in return (we paid the $43000 in cash) but we are just not satisfy at this point. What would you do? And it is not typical for a Lexus to require 4 days of body works right? Guess I am just letting out my frustration. Thanks! Quote Link to comment Share on other sites More sharing options...
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