VincentD Posted October 27, 2006 Share Posted October 27, 2006 I had my ES-350 "picked-up" for it's first service interval by a Springfield Mass. dealer. Upon returning the vehicle, I notice nearly a dozen "chip marks" concentrated on the front hood and side. I called to inquire what the heck happen? The "assitant" service manager told me that the service manger would call me the next day. He did not. I contacted Lexus corporate who did contact the service manager. Even after Lexus corporate's contact, the service manger never returned my call. I realize that I can't prove that the damage was done by the dealer's driver (who I feel took little care in how the vehicle was driven) but the dealer could have at least contacted me. Upshoot - beward when asked if you'd like your vehcile picked-up for service - it anything happens - the dealer and Lexus corporate with avoid any responsibility (as they did in my case). I'm now faced with having to live with the chip marks, or have the entire front end repainted.....on my nickle. You would think that after spending this kind of money, someone would have at least offered to send me "touch up paint"........ BMW here I come! Quote Link to comment Share on other sites More sharing options...
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