Jump to content

Lexus Financial Services Problem


GROlsen

Recommended Posts

Has anyone else had trouble sending their final payment to Lexus Financial? I have a '99 RX300 (which, BTW, I think is one of the best vehicles on the road!). I sent a payoff check to Lexus on 7/9 and it still hasn't cleared the bank. However, just trying to find the address to which I should send it was a real problem:

1. I went to the website to get the payoff information. There is no information as to where to send the final payment. I could get my payoff information and effective date, and my cars' VIN but nothing else.

2. I called the phone number listed on the website. It was so busy, I was just told to call back later ... and it then hung up on me. No possibility to get hold of a person.

3. I clicked on the link "Contact Us" - but my email was returned "host unknown". That seemed pretty odd to me, so I resent the email directly from my email server... and still no response.

4. I found another number and called it, following the instructions to get to the addresses for payoff. I sent my check to that address.

5. When I found out my check had not been cashed, I again tried calling Lexus. I was kept on hold for almost 30 minutes during office hours! The lady I spoke to was pleasant, but not helpful at all. She didn't have any information.

6. Long and short: I will probably have to pay an additional sum of money simply because Lexus could not process my final payment. Of course, they also auto-deducted from my checking account another payment. So... I will be owed money from them (they have my payoff money plus my monthly money), but I doubt I will get a check from them in a timely manner.

My problems with Lexus Financial has really put my faith in Lexus/Toyota into serious doubt. Inability to get the simplest information from the company from a secure website is, in this day and age, a poor business judgement. I doubt I will do business with them (Lexus Financial) again.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.



×
×
  • Create New...

Forums


News


Membership