Jump to content

Recommended Posts

Posted

I am writing to express my extreme frustration regarding recurring issues with my 2023 Lexus RX 350 Luxury and the lack of acknowledgment or resolution from your dealership, despite multiple visits over the past few months.

 

Since October 2024, I have been experiencing several issues, including:

1. Shift system malfunction: Frequent error messages indicating a “shift system malfunction.”

2. Driving hesitation and safety concerns: The car hesitates when I am turning and has, on multiple occasions, jumped forward after stopping at traffic lights when I begin driving again.

 

These issues are concerning, not only because they significantly affect the vehicle& Kigns  ’s performance but also because they pose a serious safety risk.

 

I have taken my vehicle to the Dayton & Kings Lexus dealership five times in the last three months, only to have my concerns dismissed each time. The dealership consistently attributes the problems to “user error” without conducting any thorough investigation or providing any evidence to support this claim.

 

During my most recent visit, I was told:

1. The issues could be due to cold weather.

2. I might be starting the car too quickly after sitting down.

 

As a driver with over 30 years of experience—and having owned Lexus vehicles for the past seven years—I find these explanations dismissive and unacceptable. I am meticulous in my driving habits. For example, when entering the car, I take the time to secure my belongings (purse, coffee cup, laptop bag) before changing gears from Park to Drive.

 

 Advisor at the dealership I talked to this morning, stated that due to cold weather, this error message. "shift System malfunction" popped up. I said, I had same issue back in October and November of 2024. also it raises the question that, does Lexus does not know how to build a car that sustains cold weather ?

 I request Lexus;

. Accountability: A formal acknowledgment of these issues rather than dismissing them as user error.

 

If this matter is not resolved promptly and to my satisfaction, I will escalate the issue to Lexus corporate and pursue other avenues to ensure my concerns are heard and addressed.

 

You may contact me directly at 513-304-5028 or [email protected] to discuss this matter. I expect a prompt response and resolution to this urgent issue.

 

Posted

update:

So I got a call from the dealership regarding shift system malfunctioning, they said battery was running low and therefore it was showing the error message!!! 

Thoughts anyone??

Posted
6 hours ago, Beejal said:

update:

So I got a call from the dealership regarding shift system malfunctioning, they said battery was running low and therefore it was showing the error message!!! 

Thoughts anyone??

This has happened to our RX, but the code/warning was different. I then found that one battery cell was dry, but not at end of life. I filled up the cell with distilled water and never experienced that issue again.

My questions are:
Why was the battery running low - short trips?

Did the dealership charge the battery and load-test it?

 

Posted

I’m a long time Lexus owner. I have had Lexus cars exclusively for over 20 years, having taken delivery of my latest, a 2025 RX450h+, just a few weeks ago.  I’ve had very good experience with all of them, including the latest. Whenever I had occasion to deal with Lexus, they went out of their way to make sure I was satisfied. The last thing the dealer wanted was for a customer to complain to Lexus corporate. They really cared! I had good experience, and I gladly spread the word. 

Unfortunately, the Lexus of these days, is NOT the Lexus of the past.

The cars are still well designed and highly reliable,  but they are certainly NOT looking out for your interest. My issue with the new car has to do with the connected services subscriptions, and how they have “improved” their hardware to essentially force you to sign up for their extra cost subscriptions to get the functionality that you already paid for. To make it worse, they force you to agree to give them access to YOUR data, and essentially let them share with whoever they want, for pretty much any reason.  Also, that agreement has no restriction whatever on retention of your data. Unless you agree to that, you won’t be able to use these services.
One part of the problem here is that most of this functionality does NOT require anything from Lexus - the design was changed to FORCE themselves into the loop! 

Remote control from a smartphone app, does NOT require an iCloud connection or any other connection to Lexus. The communication between the phone and the car is via Bluetooth, and once you’ve paired the two, you the owner have already verified the connection. 

Maps would work perfectly well with the old design, where a full database is in your car, and does NOT expire. If someone wants the most current data, give them updates in a way that does NOT affect the people who don’t want or need the update.

Calling for help in case of a major accident does not require Lexus to get position updates - it only needs one single position, since most cars involved in a major wreck don’t drive themselves off afterwards. To get medical services to me requires you to know where I am…NOT where the car has been or how it’s been driven.

Location of a stolen car does NOT need any info from the car before it is reported stolen. The data privacy agreement should explicitly say that is the case.

Isn’t it interesting that none of the advertising material they put out tells you explicitly how much of this functionality requires you, the car owner who writes the check, to give them essentially unrestricted access to your personal data?   DECEPTION?  FRAUD? 

So don’t be surprised if their customer service (they call it brand engagement) says that they’ve documented your concern, but they can’t do anything for you. Ask for someone who can, and they’ll tell you there is no one to escalate to.  Then when you say you want to talk to a VP of customer relations, or someone similar, they can’t help you with that.  Don’t get me wrong, but the people you talk to are nice and polite, but their hands are tied, by design of the folks on mahogany row.

Again, today’s Lexus is not the one that worked to create a good reputation.  I sincerely hope they can prove me wrong!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×
×
  • Create New...

Forums


News


Membership


  • Unread Content
  • Members Gallery