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Lexus Enform and Second Owner

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Hey Everyone, 

Just bought a 21 IS 350 F and I was trying to setup Lexus Enform account on the app. I created an account and all, but when I tried to add my VIN, I get a message that says the records don't match. I'm assuming my car's VIN is still attached to the original owner's account. How do I get this changed over? Thanks!

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