AdBlock Warning

Parts of this website do not function properly with AdBlock enabled on your device. To get the best user experience on our website, please disable Adblock for this website (domain) on your browser.




Recommended Posts

hiya83    0

Hi, first time poster, but have an interesting problem so figured I'd ask for suggestions. I posted the same thing on clublexus.com as well, but wanted opinions from various sources...

So the wife and I got a new Lexus Nx200T 4 months ago. We commute together and switch driving the car often. I am 6' and she's 5' 2", so we adjust the rear view mirror all the time. And the last time, the wife drove, while adjusting the mirror, it cracked the windshield where the mirror is attached to the windshield. I don't know how or why, but maybe someone has a better idea than me. Went to the dealer, and they said this is not covered by the warranty cause it's not a defect but some external disturbance that caused the crack. But all we were doing is adjusting the rear view mirror, so I don't know how that force can possibly crack the windshield... We contacted the Lexus Corp and they said since the service dept said it's not covered, they can't do anything (if they just take the service's word for it, what use are they!??!) The service dept quoted the repair for the windshield to be 1.5k, but I am thinking it will def end up being 2k with all the stupid crap they add on, BUT they said the rearview mirror can be re-used since it's not damaged. So my question is if the rearview mirror is perfectly fine, but the windshield where the rearview mirror is attached to is cracked... how can whatever external force they mention crack the windshield (which should be way more durable than the plastic rearview mirror) and not leave any damage on the rear view mirror?? 

Anyone has any advice on this? 
Thanks!

Share this post


Link to post
Share on other sites
 
Trevor Catt    24

That sounds very suspicious as glass is very tough and shouldn't be damaged just by adjusting a mirror.

However, you may glass cover on your insurance policy?  worth checking and if so it could be replaced under the insurance for the cost of the excess

Share this post


Link to post
Share on other sites
hiya83    0

That's what I thought too, why is the glass damaged and the mirror perfectly intact and not be a defect!??!

I have to check with my insurance. Still trying to get 2nd opinion to see if they can warranty cover it...

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now