How often do you service your car? Do you go to the main dealer or do you fo elsewhere? If you go elswhere is it cheaper and how much cheaper is it?
Posted 25 July 2011 - 08:57 AM
Usually I do my own servicing of this stuff because I like to use the highest quality fluids that most shops don't use. But, not always anymore due to time constraints, and my fading interest.
Dealership useage is dependent on the car (type), mileage, and type of repair. My VW, given it's extended warranty, must go to the dealership for all repairs and services to show documented history of proper care.
My aging 4runner, is no longer a "DIY" status vehicle, and goes to the Jiffy Lubes for most things. Changing the oil in that thing has become a bear, due to the process to remove the heavy steel engine guard.
Items that are critical to repair, always go to the dealer. I'll pay the premium price for the dealership backing of it being done right, or else. Fighting with a 3rd party repair shop for a bad job, usually costs twice as much as a trip to the dealer does in general. Been down that road in my old LS400, won't do it again.
Posted 25 July 2011 - 02:10 PM
There are actually two Lexus dealerships in the Kansas City area although both are owned by the same company. I typically go to the one that is far north of the city where I can book an appointment on fairly short notice and wait times are shorter. I think they do a good job and their prices are reasonable.
If we had a decent (key word) independent Lexus shop I would likely have my car serviced there instead. We do have an "indie" Lexus place here, which I used on three seperate occasions (actually based on a recommendation from a forum member) but my experiences there were always mediocre at best.
Others have said the opposite so I guess the staff must just play favorites. If they treated every customer the way they treated me, I doubt they would still be in business. Their work was never finished when promised, quality was poor, my car was always returned dirty and prices for basic services like oil changes and brake work were higher than the dealership.
The last time I visited the shop, I received my car back and the floor mat was covered in what appeared to be used oil. I brought it back inside, gave it to the service writer where he took it back out into the shop and began screaming so loudly at the mechanic I could her him all the way inside. I couldn't even tell what he was saying- but eventually I got a clean floor mat back although I was rather disgusted at how he handled the situation.
After these experiences I'm very happy with the Lexus dealership.
Posted 01 August 2011 - 11:56 AM
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