How Do I File A Corporate Complaint?
Posted 19 May 2010 - 01:41 PM
I have tried to call the Customer Satisfaction Line twice today. The first time took 20 minutes for them to answer, and the second time over 30 minutes. I told them I wanted to file a complaint and they said "We will mark your file". I asked if I could write a letter to someone and was told they will just mail it to the same department and it will be put into your file. They implied that the feedback isn't sent to anyone, but will be available in the file should anyone want to come look at it.
This is absolutely NOT the experience that Lexus sells. I have to believe that there is someone you can contact that wants to hear customer feedback like this. Does anyone have any suggestions on who to contact for a corporate level complaint?
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Posted 19 May 2010 - 02:21 PM
There's no excuse for Lexus to treat you like crap after you have continually followed the proper channels. Let your Attorney General's office get involved, and Lexus will change their tune in a heartbeat and begin treating you like royalty....
I know this works. I have used this exact approach for three different problems I've had with various businesses and vendors over the years, and I'm batting a thousand as a result. Sometimes it takes five or six weeks, but I always get the resolution I'm due....
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