bought a es350 from Cherry Hill Lexus. as you would expect sales team was very good. pleasant experince*. NOT the service dept. won't go again. they do give loaners, the area is very nice but in my opinion they try to run the bill up on you. they wanted $2000 for 45k maint.-[see post in regular forum]. would expect to pay more at dealer but didn't buy into what 'service adviser/SELLER' was saying i needed. when they did a phone followup on the service i did have done; i complained-very nicely. as you would expect [?] that was it, never got survey in mail never got a phone call from mgr. etc. now take car to local guy. forgo all the trapings. he knows he has my business,i don't 'shop around' or haggle over price. on his end i get only what i need and he has a long time satisfied customer. typical bean counters at work.--sales drives service but lousy service chase's sales.