Ah, NO! Let's not call it a complaint, let's just call it somewhat laughable for a company that has prided itself on the "Relentless Pursuit of Perfection" for the RX they have been building for 10-years. It's especially laughable when some of the "features" that are missing, were present in several cars back in the mid-'90s. I didn't dig into the Navigation Manual in sufficient detail before I bought the car to realize I could not get an Altitude readout from the GPS, nor did I realize that the Trip Odometer in the Nav System would re-set to Zero, everytime I turned the key off--Stupid but not a deal breaker. I don't need an "infinitly adjustable" seat heater that I can't adjust with my gloves on--a Low,High and Off on a toggle switch is all I need. I got a touring package, on my AWD RX, which I would probably be driving in the snow, but have no Side-view mirror heaters--I had that on my '97 Jeep Grand Cherokee. The arm rests are too low for me, some vehicles have an adjustment knob to set them at a comfortable height.
I have a BMW RT motorcycle, and the original-equipment seat is very uncomfortable--is that a deal-killer? Of course not, but more than 1/2 the people that buy the RT buy an aftermarket seat.
I still maintain that for a Vehicle that comes from the "Perfection Company" the RX falls short.