I am writing in shock and disbelieve of the experience I’ve had with one of Authorized Dealers. As a long time owner of 1994 LS400 when the time came to buy a new car I did not think twice . I knew it will be a Lexus, and definitely a new one.
I narrowed my choice to a ES350 and arrived to the nearest dealership in BAY RIDGE, BROOKLYN. On 10/21/2010 I took a delivery of a new car . Little that I know!!! In a few weeks I started noticing paint piling of in multiple places on left side of the car. when I brought it to the attention of the dealership when I came for a 1000 miles service I was told that this is a result of stones chipping of the paint and nothing can be done about it.
i visited the dealership a few more times and was told by the service manager that the paint problems are due to the fact that my car has been repainted and probably this is done by a parking attendant who damaged my car and tried to cover it up.
After I replied that I park myself did not repaint anything and my 1994 LS400 did not had any paint problems after so many years he went to his office. He came back in few minutes and declared that it’s possible THE CAR HAS BEEN REPAINTED PRIOR TO THE SALE.
WHAT? A CAR HAS BEEN REPAINTED PRIOR TO THE SALE ? AND YOU SOLD IT TO ME AS NEW? i
He’s replay was : WE DID NOT KNOW THAT . I went home signed on to LEXUS.COM and sure there is an entry stating the car was damaged on 08/24/2010 two month prior to the sale. A repainted car was sold as NEW !!!!!!