Went to Phx AZ Lexus dealer after noticing a front tire ( original) at 18,000 miles on my 2007 LS wearing uneven cupping on inside edge. Never hit a curb or big pothole as far as I know. Asked for a front end alignment and put new tire on front, along with spare. Got a call shortly thereafter I need new upper and lower control arms $3600 and my one new tire is $400 installed.
I mentioned the mileage on the car and service writer after I refused the repair said he called Lexus to see if they might cover this repair because of the low mileage. He said Lexus will do nothing for me.
I have always enjoyed dealing with Lexus in Portland and Phoenix and they have always gone the extra mile for us. I realize that I pay a bit more to go to the dealer but been willing to pay the extra because of the good service. We have 4 Lexus vehicles in our family wife, son, daughter myself and are surprised they will do nothing in our case.
Any ideas on who I might contact at Lexus to hear this from them directly.
Based on this example of premature wear out they seem to be a different company. I would be interested in other owners comments.
ps Also since I did not buy the tire from them I bought 2 kumho tires installed for $345.
Thanks for your input
Gerald