zieke
Wish I had gotten to discuss that subject with the case manager. Despite having done all the proper maintenance as required I did not do it with the "qualified Technicians" of Lexus but through my own very capable garage so her position was they had no ownership. As far as abuse there were only two owners - the first for 29K miles and the last 45 an old retired couple - me! Never a hint of problems and when my garage looked for transmission failures across the internet for a RX - they are few and far between. They don't fail - OFTEN! I also was looking for Lexus to help with the problem and in my discussions indicated that I had planned to purchase a newer model later this year and would they consider mine in a trade. The case manager said customer service doesn't get involved in sales! So for the sake of $3-4K of cost sharing they gave up a $30-40K sale. Great business model