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Trauma Doc

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  • First Name
    Allan

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  • Lexus Model
    LX 470
  • Lexus Year
    2003
  • Location
    California (CA)

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  1. Bought my LX 470 gently used with 16K miles in 2005, 10-15K miles annually, gently driven and meticulously maintained. LOVE MY TRUCK! At 121,000 miles, the VGRS/VCS lights come on. I read up on it and saw it was usually something minor to set these sensors off, but I saw online that the LS460 had a RECALL on this. LX470 had the Pittman collar for the steering recalled, and I got it fixed last Fall. Concerned, I took my LX470 to the dealer for answers: the problem was catastrophic FAILURE of the VGRS (and ECU thereafter), with a repair cost for the VGRS actuator plus labor at $3800 (part alone was $2729!). When I spoke with my local service manager (awesome guy), I expressed my concern that this effectively rendered my vehicle undrivable and unsellable! He told me he's seen THREE repairs in 3 years, a rare but costly failure. He went to work on solutions…but so did I. Contacted Lexus Customer Care, reported my complaint and concerns for possible failure related to the recall, the LS issue and recall, and demanded some type of shared cost of repair and help for this. Lexus and my dealership thankfully came through within 24 hrs: Lexus and the dealer would share the cost of the repair and charged me $680 in labor. After the VGRS was replaced, however, the ECU then failed!…but fortunately they covered the cost AND labor for this as well! Truck is driving great now, but now I have to consider selling it out of concern for "what's next". Just an FYI for anyone experiencing something similar. CALL LEXUS CUSTOMER CARE and tell them about the problem!
  2. Welcome to the Lexus forums Trauma Doc :)

    1. Trauma Doc

      Trauma Doc

      Thank you Steve! Should've joined a long time ago. Put up my first post…very important FYI for others.

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