Hi, I'm a new member and a Lexus owner for 16 years. A recent incident compelled me to post here and to get some advices.
Currently I drive a 2006 GS300. All maintenance services and repairs were done at the dealer. Ten days ago, I drove out of the parking lot and noticed the "check engine" light was on. I pulled of to the roadside, turned off the engine and tried to re-start, but did not succeed. I called AAA and the car was towed to the nearest auto shop. My friend came to pick me up. He tried to start the car. This time it actually got started. I decided to drive straight to the Lexus dealer.
After the Lexus technician inspected the car, they said the Fuel Pressure Sensor needed to be replaced. The cost was about $830. After they replaced it, they discovered that the Fuel Pump and Spark Plugs were damaged. The total cost would amount to about $2500. I told them that I would have the car towed to a local mechanic to fix the fuel pump at a lower price. Next day, the dealer wanted to keep me there and offered to fix the fuel pump for free. However, they found another problem with the fuel gauge. They also offered to replace the fuel gauge at no cost. I agreed to let them complete the repair but requested to keep the old parts for me to take away. They had no problem with my request.
Three days later, the service consultant told me that I could not have the old parts back because the dealer repaired the car under "Gooldwill Warranty" so the old parts had to be returned to the manufacturer. At this point, I was so confused and aggravated that every phone call there was something new came up. I asked him to explain the whole process in writing and email to me. He would not do it but said a manager would contact me the next day.
Any comment on my experience?
Could Fuel Pressure Sensor, Fuel Pump, Spark Plugs, and Fuel Gauge all broke at the same time?
