QUOTE (mann777 @ Oct 20 2009, 08:57 AM)

I cant give any document, I know what lexus follows to replace a strut. That is attached for you here. But there is always a second possibility if and when a customer complains how effectively the dealer handles the situation. Following are the reason you can mention to them.
1. You are begining to feel the old strut which is yet to be replaced, is sometimes bottoming out on small pits. You get a hear a small kinda thud noise.
2. Sometimes you feel kinda bouncy at even normal roads when you ride from a give uphill and then a sudden downhill.
3. While applying your brakes firmly at higher speeds, your vehicle have a tendency to drift left or right to whichever the strut which is yet to be replaced.
4. When changing lanes quickly you say that your vehicle rock or sway more to the side sometimes.
All these contribute to handling characteristics of your vehicle and therefore the strut which is yet not replaced is not in sync with the other one replaced.
Thanks for your detailed reply. It's been a week since it got replaced. I can say that I feel 4 for pretty sure, 2 may be (have to watch out specifically to confirm). And also I feel mild pulsating when I apply breaks at or above 30m speeds along with very mild vibration from sides having old struts. I don't if this is due to break/rotor issue - but I didn't had this consistently before strut was replaced (the one last week). It is very consistently happens now that when I apply break, pulsating combined with mild vibration.
Does this lead to asking for replacing all remaining 3 of the struts or just the one on front left side (RIGHT one was replaced last week) ? I am wondering there is test to check shock absorbing quality of strut using some test and not just relying on whether it leaks oil or not ?
Dealer told me only when oil leaks then it should be changed ..but I believe there could be cases where struts looses its functioning quality (withstand/handle shocks) without oil getting leaked?