Terrible attitudes with overzealous service people trying to sell goods and services which are not needed.

GEEZ!! you too. i've been in the service business forever and am very successful. what i learned a long time ago and these bean counters can't seem to understand; is if you're honest and straight forward and do what's right you'll survive and do well forever. you can't hit a 'home run' on every service request; people are not that stupid anymore. why lose even one customer and the potential sales and service revenue they represent???? eventually yor market share starts to dry up. then what?? coupons? two for one deals?=going out of business sale!!